CLARITY. OWNERSHIP. EXECUTION.

CX CONSULTING

straight talk

If execution still runs through you, the company has a ceiling

You can push through it for a while.

But eventually the cost shows up as:

  • Stalled or conflicting priorities

  • Leadership fatigue

  • Decision congestion

  • Unpredictable performance

  • Revenue flat-line

  • Goals missed

  • Lost customers/clients

The solution is not more effort.  It’s the right operating structure.

DOES THIS DESCRIBE YOUR DAY?

"We’re constantly firefighting."

You’re not short on ideas—you’re short on clarity about which ones will actually work, when to pursue them, and what they’ll require.


The business pulls you into short-term decisions while longer-term gaps remain hard to see. Multiple issues compete for attention, but there’s no clear way to prioritize, sequence, or stabilize execution.

What’s missing isn’t ambition or effort. It’s the COO layer, someone that can see the whole system dispassionately, diagnose the real constraint, and align people, resources, and decisions around what matters most.

“When execution is unstable, the business quietly bleeds. Leadership energy, revenue consistency, margin, decision confidence, and momentum. Most founders wait because the damage isn’t obvious—until it compounds.”
— Emily

THE REAL COST OF WAITING

is THIS YOU DAILY?

FEELING THE PAIN

  • If I’m not involved, it doesn’t move.

  • Everything waits for me.

  • We start a lot, but nothing finishes.

  • Everyone is working hard, but results are thin.

  • My leadership team escalates everything.

  • Everything feels urgent and reactive.

  • We don’t know what’s working until it’s too late.

  • We don’t know what to fix first.

  • Priorities reset every time focus shifts.

  • Execution collapses when I step back.

This is what happens when a company outgrows founder-led execution. If these are true, you’re likely at the COO inflection point.

WHY CX CONSULTING

Most fractional COO support improves operations.

I change the operating reality of the company.

Many fractional COO providers focus on process improvement, systems, and execution support.

I operate differently. I function as the CEO’s executive counterpart—diagnosing the true constraint beneath the noise, correcting direction at the decision level, and installing ownership so execution becomes durable.

This is why my work doesn’t feel like consulting. It feels like the missing operating layer finally exists.

What I Install

Decision Clarity

When everything competes

Ownership Architecture

Outcomes have real leaders

Operating Cadence

Execution holds without reminders

“The result is simple:

the business stops requiring you as the operating system.”

- emily
you!

Execution That Doesn’t Run Through

CX Consulting provides fractional, interim, and strategic Chief Operating Officer (COO) engagements for privately held B2B and B2C businesses ($5M–$100M revenue) when growth, transition, or complexity has outpaced how the company actually functions.

I’m the COO counterpart founders hire when the business outgrows founder-led execution….

bringing objective clarity to high-stakes decisions, then installing the ownership and operating structure that makes execution hold without constant oversight.

Emily Schneider Founder of CX Consulting

  • I have to say, Emily is amazing at what she does because she truly puts everything into it. She just gets your goals - even the parts you can’t fully explain - and then brings them to life in a way that exceeds your standards, all the way down to the smallest details. She sees what others miss and really listens - like genuinely listens. She also understands the emotional side of your business - what you truly want to convey and create. Her emotional intelligence (which is rare to find) is what makes her work feel aligned, authentic, and fully brought to life. She brings so much passion and energy to every project she takes on, and I think that’s because she only says yes to work she truly believes in. So if she’s working with you, consider yourself lucky—you’ll know she’s all in. Emily truly wants to help make your dreams a reality.

    — J. Dahl CEO & Serial Entrepreneur

    Industry: FinTech, Professional Services, Entertainment, Ecommerce

  • Her broad knowledge base and expertise in executive leadership was a huge advantage to our company. She put her skillset to work in order to achieve unity in our start up and set us up on a path for success. Her accomplishments are a result of her work ethic, empathy and expertise

    — V. Covino CEO, Multiple Companies

    Industry: Entertainment, Marketing, and Professional Services

  • You get time collapsed with Emily because of the experience that she has. And, working with visionaries, she knows how to handle us; she knows how to rope us in. She knows how to create phenomenal, strong strategies and SOPs that are just invaluable right in timing. She's saved me from bad hires. She has saved me from very costly mistakes in my business

    —B. Lee CEO

    Industry: Professional Services

  • Emily helped me strategize and prioritize during pivotal point in my business. Providing me clarity and a path forward, a year later and I'm still reaping the rewards!

    — Dr. S. Johnson

    Industry: Healthcare

  • Her bold business strategies and varied experience have consistently allowed us to innovate and resolve challenges when I was at an impasse. Emily’s management style is fueled by integrity, transparency, and a commitment to excellence.

    —A. Rowles CEO

    Industry: CRE Data and Appraisal

  • She is one of the most talented people I have ever worked with (at one time in my career I had over 3000 in my ranks). She is dedicated beyond belief and her moral fiber puts her beyond reproach.

    —D. Bates

    Industry: Professional Services

  • She is a master at promoting and developing the relationships that drive successful teams. Her creativity, energy and work ethic are contagious and refreshing. She uses her intuition and experience to help firms reach new markets and customers. Plus, she's just fun to work with and glean information from that help drive success - a definite value add for any company looking to improve their results!

    —S. Miller

    Industry: Commercial Construction

Not sure if you need a COO?

  • You need a COO layer

  • Your leadership structure is breaking down

  • Your execution system is failing under scale

  • You’re at a true operating inflection point

Use our Founder Diagnostic Tool

A short assessment designed to tell you whether:

Take the diagnostic

WHEN TO BRING ME IN

  • The business has outgrown your ability to run the whole system

  • Many issues exist, but only one or two truly matter

  • Short-term pressure is distorting long-term decisions

  • Growth or transition has fractured alignment in product/client/delivery

  • Your leadership team is capable, but outcomes don’t hold

  • You’re facing high-stakes decisions and need an objective operating counterpart

ENGAGEMENT OPTIONS

Engagement type is structured around strategic priority.

Engagements are fixed term, retainer-based. See FAQs for more information.

Partner leveraged when decisions must be vetted before committing resources

F O U N D E R I N V O L V E M E N T :

H I G H

O U T C O M E :

C O R R E C T D I R E C T I O N

B E F O R E E X E C U T I O N

Typical engagement length: 6 - 8 Months

Strategic Operating Partner

Used when execution depends too heavily on the founder

F O U N D E R I N V O L V E M E N T :

M O D E R A T E

O U T C O M E :

E X E C U T I O N T H A T H O L D S

W I T H O U T O V E R S I G H T

Typical engagement length: 12-18 Months

Fractional COO

Used during leadership gaps, transition, or instability

F O U N D E R I N V O L V E M E N T :

L O W

O U T C O M E :

S T A B I L I T Y &

O P E R A T I N G R E S E T

Typical engagement length: 12-18 Months

Embedded Interim COO

105% MRR growth | $300K+ cost reduction | 90% leadership retention | 23% Improved Efficiency | 400% Revenue Increase

105% MRR growth | $300K+ cost reduction | 90% leadership retention | 23% Improved Efficiency | 400% Revenue Increase

POST ENGAGEMENT RESULTS

  • 01

    Decisions stop routing to the founder

  • 02

    Strategy and metrics are aligned

  • 03

    Priorities hold without constant oversight

  • 04

    Roles and accountability are unambiguous

  • 05

    Fewer ideas, higher value, finished work

  • 06

    Founder time shifts forward

  • 07

    Tech sprawl and costs decline

  • 08

    Metrics are owned, visible, and automated

  • 09

    Outcomes vetted for maximum alignment

The Decision Rights + Escalation Framework
for Founder-Led Companies

If execution still runs through you, the business does not yet have an operating layer.

Download the framework that shows exactly why.

Download the Framework

A concise executive briefing. Immediate clarity. No fluff.

Execution That Holds.

Execution That Holds.

HOW IT WORKS

Step 1 _ Discovery Call

We identify what’s happening, what’s at risk, and what outcome you need. I clarify what’s actually driving the chaos, drag, or stalled execution.

Step 2 _ Engagement Outline Creation

I prepare your recommended engagement outline covering the objective, timeline, and milestones.

We meet and you’ll get a clear recommendation for the right model: Strategic Partner, Fractional COO, or Embedded Interim COO.

If there’s a fit, we move quickly. If there isn’t, you’ll still leave with clarity.

Step 3 _ Engagement Recommendation

GET STARTED

- AM I READY TO TAKE THE NEXT STEP?

GUT CHECK

This is NOT for you if:

  • You want an immediate quick fix

  • You’re fine with the status quo

  • You’re not ready for big change to product, people, or direction

  • You’re optimizing short term over durability

  • You believe no one can be trusted to own outcomes

  • You want compliance, not leadership

  • You’re looking for tactical project management

  • You want “better processes” without changing leadership behavior

This IS for you if:

  • You are the final decision-maker

  • Execution depends on you

  • Your company has outgrown its current operating structure

  • Your leadership team is capable, but outcomes don’t hold

  • You need clarity and execution at the same level

  • You want the business to operate without constant founder involvement

Your Questions, Answered

the FAQs

  • Engagements are typically 12–18 months and structured as fixed-term retainer contracts. Many clients extend based on business needs and CX bandwidth.

  • Remote execution works when decision rights, accountability, cadence, and metrics are installed correctly. I work through structured operating rhythms, direct leadership partnership, and outcome-based execution systems that do not require physical proximity.

  • Hiring a full-time COO is a major commitment—and most founders delay it because they don’t know what “great” looks like. Fractional COO support gives you executive-level operating leadership without a permanent hire, faster installation of structure and accountability, less hiring risk, lower cost, and a quicker path to stability and traction.

  • I’m industry-agnostic. I work with founder-led companies where growth or complexity has outpaced the operating structure. Cross-industry pattern recognition is my (and my client’s) strategic advantage—many of the most expensive breakdowns repeat across industries.

    As a general rule, I work with B2B and B2C companies, with average annual revenues between $5 - $75M, and head counts between 20-150.

  • I have 3 engagement types. All are fixed term retainers, paid monthly. Each engagement falls within a standard range based on complexity, outcomes, and constraints

  • You can reach me anytime via the contact page. I aim to respond quickly— usually within one business day. You can also reach out to me on LinkedIn.

  • If execution depends on you, priorities collapse when your attention shifts, and leadership accountability doesn’t hold—you are likely at the COO inflection point. The diagnostic tool will confirm.

  • A Fractional COO installs the operating layer while the founder remains moderately involved, fractional COOs typically work a reduced number of days. An Embedded Interim COO steps in full time during instability, transition, or leadership gaps where immediate executive operating leadership is required.

  • That’s normal. The initial conversation is designed to diagnose what’s actually happening and recommend the correct model based on strategic needs, urgency, constraints, and outcomes.

If you're carrying too much of the operating system and execution depends on you, this is likely the right next step.

Complete the form and I’ll respond personally.

Interested In A Discovery Call?

If you’re ready for execution to hold without constant oversight. 

Let’s Talk!
Get Started